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Retail Customer Support Associate
2 months ago
This role is crucial for the effectiveness of our retail operations.
Retail Customer Support Associates engage with both wholesale and retail clients to identify their requirements, respond to inquiries regarding Sherwin-Williams offerings, and suggest suitable solutions.
They are also responsible for swiftly addressing any customer issues to guarantee optimal client satisfaction while keeping abreast of product features and upholding the high quality and visual standards of our merchandise and store.
Key Responsibilities:- Deliver exceptional customer service to ensure high levels of satisfaction.
- Assist customers both in-person and via phone by assessing their needs and presenting suitable products and services.
- Establish and nurture productive trust-based relationships with wholesale and retail clients.
- Accurately process sales transactions in line with company policies and procedures.
- Achieve sales targets on a monthly, quarterly, and annual basis.
- Maintain accurate work order files and product formulas.
- Retrieve products from the sales floor or warehouse as required.
- Tint and mix products according to customer specifications.
- Restock shelves and arrange displays.
- Ensure cleanliness of store equipment.
- Assist with loading and unloading delivery vehicles.
- Support delivery operations as necessary.
- Keep assigned areas in-stock and visually appealing.
- Stay informed about product offerings and discuss available options with customers.
- Adhere to inventory control protocols.
- Propose strategies to enhance sales performance.
- Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status.
- Must be capable of retrieving materials from shelves and floor stacks and lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
- Possess a valid, unrestricted Driver's License.
- Hold at least a High School diploma or GED.
- Have a minimum of one (1) year of experience in a delivery, retail, or customer service role.
- Prior experience in selling paint and related products is advantageous.
- Experience operating tinting and mixing equipment is preferred.
- Ability to read, write, comprehend, and communicate in more than one language is a plus.
- Proficiency in reading, writing, comprehending, and communicating in Spanish is beneficial.
