Enterprise Customer Success Strategist

2 weeks ago

New York, New York, United States InEvent Full time
About InEvent

InEvent is a pioneering B2B startup that develops innovative solutions for hospitality and marketing within large enterprises, providing high-level management for the C-level suite and robust operational tools for analysts and managers.

Who We Are

InEvent is a remote event tech company with a global team of InEventers in over 13 countries, speaking more than 27 different languages. We value diversity and encourage open communication.

Job DescriptionEnterprise CS Specialist

As an Enterprise CS Specialist, you will oversee the entire lifecycle of technical projects, including planning, execution, and conclusion. Your role will involve defining project scope, establishing timelines, managing resources, and ensuring successful project delivery within a specified budget and timeframe.

Responsibilities
  • Maintain a detailed understanding of the InEvent platform and services to assist clients with questions and provide the best solution and course of action for their project(s);
  • Develop detailed project plans, outlining tasks, timelines, resource requirements, and milestones;
  • Review client concerns and seek to improve all aspects of the client experience with the company;
  • Constantly promote the value of the InEvent platform and upsell through customer/client experience;
  • Suggest optimization of existing processes within all Customer Success initiatives;
  • Support Enterprise clients via email and virtual calls.
Requirements
  • 4+ years of experience in a Customer Success or Account Management position;
  • Exceptional ability to communicate/present and foster positive business relationships;
  • Experience with delivery of training or live customer support;
  • Technical skills, including HTML and CSS or programming knowledge;
  • Accountability and personal organization are essential;
  • Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;
  • Outstanding communication skills;
  • Problem solver by nature;
  • Be a fast learner and resilient;
  • Permission to travel and work in the U.S (should have an SSN);
  • Periodic visits to client offices may be required for training and implementations, anticipated to range from 10-20% of the time. Travel expenses will be covered by the company.
Perks
  • Health Insurance;
  • Paid Time Off (PTO);
  • 401k;
  • Annual Summits;
  • Birthday Gift and Work Anniversary Gifts.

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