Customer Success Strategist

1 week ago


New York, New York, United States Vibe Full time
About Vibe

Vibe is a pioneering self-serve Streaming TV ad platform dedicated to democratizing access to TV advertising for small and medium-sized businesses.

We're building a revolutionary, more efficient, and transparent marketplace, providing the streaming industry with a much-needed infrastructural backbone. Founded in 2022 by visionary entrepreneurs, engineers, and adtech veterans, Arthur Querou (ex YCombinator) & Franck Tetzlaff (Doctolib Founder - $6B valuation e-health scaleup).

Vibe has already achieved:

  • Onboarded over 2,000 clients
  • Generated $20M+ in revenue
  • Run over 1B ad impressions on TV

We're on track to reach $60M in revenue this year, and over $200M by 2025.

Our ultimate goal is to empower 1,000,000 businesses to advertise on TV.

Your Mission

As a Customer Success Manager, you'll collaborate closely with Vincent, Team Lead, and Quentin, COO. You'll play a pivotal role in fostering a customer-centric culture, optimizing operations, and driving revenue growth through strategic customer engagement.

Your Key Objectives:

  • Boost upsell and reduce churn by providing regular, relevant touchpoints and highlighting key platform features.
  • Develop in-depth knowledge of self-service customers to support them throughout the lifecycle (campaign setup, iteration, recommendation, etc.).
  • Establish personalized routines (manual, semi-automated) according to customer type (mid-market, small, enterprise).
  • Provide regular feedback to the product team to implement relevant automation and optimize the user experience.
  • Lead by example in adopting a customer-first approach that encourages continuous learning and adaptation.

The tools we use include:

Planhat, Intercom, Looker, BigQuery...

We're Looking for Someone Who:

  • Has 2+ years of experience in mid-market or enterprise account management with a proven track record of customer success.
  • Has a strong understanding of CRM systems, customer data analytics, and process optimization.
  • Excels in communication and interpersonal skills, enabling effective influence at all levels.
  • Thrives on cross-functional collaboration and can drive teamwork across departments.
  • Thinks strategically with a focus on continuous improvement and innovation.


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