Customer Service Engineer
4 weeks ago
IT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our customers, troubleshooting issues, and ensuring optimal operation of our computer systems and equipment.
Responsibilities:- Provide technical support to customers via phone, email, and in-person
- Troubleshoot and resolve technical issues with computer systems and equipment
- Perform routine system administration tasks, including logging data in system admin logs
- Assist in delivering both remote and desk-side technical support
- Monitor open tickets in our customer incident ticketing system to ensure adherence to business processes
- Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline
- 2+ years of relevant experience
- 8 years of additional relevant experience may be substituted for education
- Experience in conducting routine system administration tasks and logging data in system admin logs
- Knowledge of debugging protocols and processes
- Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment
- US Citizen or Green card holder
- Willing and able to get a Public Trust Suitability clearance
IT Concepts is an equal opportunity employer and a VEVRAA Federal Contractor. We are committed to fostering an inclusive workplace where all employees are treated with dignity, respect, and fairness.
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Customer Service Engineer
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