Customer Service Representative

6 days ago


Grovetown Georgia, United States KJ's Market Full time
About KJ's Market

KJ's Market is a family-owned and growing company that offers a unique work environment with flexibility and excellent benefits.

Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling cash and sales transactions, and maintaining accurate records.

Key Responsibilities:
  • Cash Handling: Prepare weekly cash reports, maintain sales-related information, process invoices and transfers, and handle beer/wine payments.
  • Cash Office Security: Ensure the security of the cash office and store funds, maintain accountability standards of cashier tills, and maintain supplies needed for front-end and cash office operations.
  • Cashier/Guests Service Clerk Performance Reports: Monitor and analyze the Operator Activity Report, perform surprise cashier till audits, detail tape audits, and accuracy checks, and maintain daily front-end schedules to ensure proper customer service levels.
  • Guest Orders: Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented.
  • Other Duties: Perform all other duties as assigned by management.
Requirements:
  • Personality: Friendly, outgoing personality.
  • Communication Skills: Effective communication and guest service skills.
  • Technical Skills: Ability to work well with computers and demonstrate successful use of math skills.
  • Physical Demands: Ability to stand for extended periods of time and lift 25 lbs. occasionally and 15 lbs. constantly.
  • Education: Must be at least 18 years old.


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