Customer Service Representative

7 hours ago


Atlanta Georgia, United States City National Bank Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our Treasury Management team at City National Bank. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, while also working closely with various Bank units to resolve issues and improve customer satisfaction.

Key Responsibilities
  • Provide primary customer service and support to clients, responding to inquiries and resolving issues in a timely and professional manner.
  • Act as a liaison between clients and various Bank units, ensuring seamless communication and resolution of issues.
  • Manage customer relationships, assessing client needs and recommending additional products and services to meet their needs.
  • Collaborate with Operation and Product Management teams to resolve problems and improve customer satisfaction.
  • Perform operations and administrative functions, including preparing reports and analyzing data to identify trends and areas for improvement.
  • Stay up-to-date on new and changing products and services, ensuring that clients are informed and supported.
Requirements
  • Minimum 1 year experience in customer service operations in a banking environment.
  • Minimum 1 year experience with direct client contact.
  • Minimum 1 year experience with MS Office applications.
  • Strong analytical, organizational, and problem-solving skills.
  • Strong PC skills, including spreadsheet and database manipulation.
  • Strong verbal and written communication skills.
  • Experience in Cash Management/Treasury Management preferred.
  • Experience in a customer service call center/service center preferred.
What We Offer

At City National Bank, we offer a competitive salary and benefits package, including bonus and commission opportunities. We are committed to diversity and inclusion, and we welcome applications from qualified candidates who share our values.



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