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Customer Service Representative

2 months ago

Cumming Georgia, United States Bank OZK Full time
Job Summary

Bank OZK is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Customer Interaction: Respond to customer inquiries and resolve their issues in a professional and courteous manner.
  • Problem-Solving: Analyze customer issues and provide solutions or alternatives to meet their needs.
  • Communication: Communicate effectively with customers, both verbally and in writing, to ensure their needs are met.
  • Product Knowledge: Stay up-to-date on Bank OZK's products and services to provide accurate information to customers.
  • Team Collaboration: Work collaboratively with other team members to achieve customer satisfaction and resolve complex issues.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of one (1) year of experience in a call center, retail, or other high-touch customer service position preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in PC technology and online banking software.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package to our employees.
  • Opportunities for Growth: We provide opportunities for growth and development within the company.
  • Diverse and Inclusive Work Environment: We strive to create a diverse and inclusive work environment that values and respects all employees.