Storage Operations Manager

2 weeks ago

Belpre, Ohio, United States Mini Mall Storage Properties Full time
Job Summary

We are seeking a highly skilled and motivated Storage Specialist to join our team at Mini Mall Storage Properties. As a Storage Specialist, you will play a critical role in delivering exceptional customer service and ensuring the effective operation and maintenance of our storage facilities.

Key Responsibilities
  • Manage and convert leads into customers through proactive lead management and a structured sales process.
  • Execute a structured sales process to meet customer needs and facilitate rental agreements.
  • Provide outstanding customer service, addressing inquiries, concerns, and resolving issues promptly and professionally.
  • Conduct regular walkthroughs to manage unit inventory, ensuring accurate tracking of unit availability and cleanliness.
  • Ensure that the facility maintains brand standards, including lighting and security camera functionality, to enhance the overall customer experience.
  • Perform security audits to safeguard the facility and tenants' belongings.
  • Manage delinquent accounts through collection calls, following established procedures and policies.
  • Facilitate the auction process for units with unpaid accounts, adhering to legal and company guidelines.
  • Ensure daily business reconciliation, accurately recording and managing rent payments and other financial transactions.
Requirements
  • High school diploma or equivalent, with preference for previous sales, customer service, or property management experience.
  • Basic computer skills, including Microsoft Office proficiency.
  • Ability to work independently and collaboratively within a team, with flexibility for weekend or evening shifts.
  • Be comfortable working out of various facilities throughout the week, in close proximity to each other.
  • Strong organizational and problem-solving capabilities, coupled with excellent interpersonal and communication skills.
  • Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
  • Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability.
What We Offer

We live and breathe our core values, which include making a difference, acting responsibly, and being a community with a shared ambition. We offer a competitive compensation package, a group benefits plan, and a discretionary profit-sharing program. We are committed to a safety-first work environment and strive to ensure that Mini Mall Storage Properties is a great place to work for everyone.

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