Front Office Operations Supervisor

2 weeks ago


Livonia, Michigan, United States Comfort Inn of Utica Full time

Lead and Manage a Team of Hospitality Professionals

Comfort Inn of Utica is seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk team and ensure exceptional guest experiences. As a key member of our management team, you will play a vital role in driving customer satisfaction, maintaining operational efficiency, and contributing to the overall success of our hotel.

Key Responsibilities:
  • Team Leadership & Development: Recruit, train, motivate, and mentor front desk associates, fostering a positive and productive work environment. Provide ongoing coaching and support to ensure team members consistently deliver exceptional service.
  • Guest Experience Excellence: Oversee all aspects of guest check-in/check-out processes, ensuring smooth and efficient transactions. Address guest inquiries and concerns promptly and professionally, resolving issues effectively and exceeding expectations.
  • Operational Management: Manage daily front office operations, including scheduling, cash handling procedures, credit card processing, and inventory control. Implement strategies to optimize efficiency and minimize expenses while maintaining high service standards.
  • Financial Performance: Assist in the preparation of budgets and forecasts, monitor financial performance, and identify opportunities for revenue growth. Analyze guest satisfaction data and implement action plans to enhance overall guest experience.
  • Collaboration & Communication: Work closely with other departments, including housekeeping, maintenance, and sales, to ensure seamless coordination and a cohesive guest experience. Communicate effectively with management team members to share updates, address concerns, and contribute to strategic decision-making.
Qualifications:
  • Associate's or Bachelor's degree in Hospitality Management or a related field preferred.
  • Proven experience in hotel front office management, with a strong understanding of guest service principles and operational procedures.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in hotel reservation systems and Microsoft Office Suite.


  • Livonia, Michigan, United States Detroit Marriott Livonia Full time

    Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is...


  • Livonia, Michigan, United States Michigan Institute of Urology Full time

    Job OverviewSign-On Bonus: $500 available!POSITION SUMMARY: Under direct supervision, the role is responsible for welcoming patients and assessing the purpose of their visit. This position involves tasks related to the check-in process, including eligibility verification and benefits for all insurance plans, generating referral documentation, and performing...


  • Livonia, Michigan, United States Binson's Home Health Care Centers Full time

    **About Binson's Home Health Care Centers**We are a dynamic, growing, family-owned company dedicated to providing exceptional healthcare services to our communities. Our mission is to deliver Better Products, Better Services, Better Lives through our industry-leading health care organization.**Job Summary**We are seeking a highly skilled and detail-oriented...


  • Livonia, Michigan, United States Mastronardi Produce Limited Full time

    Job SummaryMastronardi Produce Limited is seeking a highly skilled Production Supervisor to oversee the day-to-day activities of our production lines. As a key member of our team, you will be responsible for ensuring the efficient and effective operation of our production processes, while maintaining the highest standards of quality and safety.Key...


  • Livonia, Michigan, United States Binson's Home Health Care Centers Full time

    **About Binson's Home Health Care Centers**We are a dynamic, growing, family-owned company dedicated to providing exceptional healthcare services to our communities. Our mission is to deliver Better Products, Better Services, Better Lives through our industry-leading health care organization.**Job Summary**We are seeking a highly skilled and detail-oriented...


  • Livonia, Michigan, United States DHL International GmbH Full time

    Logistics Operations Supervisor.Are you ready to be a vital part of a global logistics leader? Have you ever considered the intricate processes that ensure products are delivered efficiently? DHL International GmbH specializes in making that happen.As a key player in our team, you will:Oversee transportation operations to ensure seamless delivery.Implement...


  • Livonia, Michigan, United States United Lawnscape Full time

    Job Title: Landscape Operations Supervisor To excel in this role, candidates must demonstrate the ability to fulfill essential responsibilities effectively. The qualifications outlined below reflect the knowledge, skills, and abilities necessary for success. Are you a person of integrity and honesty? If so, we invite you to continue reading. At United...


  • Livonia, Michigan, United States DHL Germany Full time

    Logistics Operations SupervisorAre you ready to be a vital part of a global logistics leader? At DHL Supply Chain, we specialize in ensuring that goods move seamlessly from one location to another.Join us in our mission to connect people and enhance lives. If you are passionate about teamwork, problem-solving, and driving continuous improvement, we invite...


  • Livonia, Michigan, United States Marriott Hotels & Resorts Full time

    Position OverviewThe Room Operations Supervisor plays a crucial role in maintaining the high standards of cleanliness and organization within the hotel. This position involves overseeing the housekeeping team to ensure that all guest accommodations meet the quality expectations of our esteemed guests.Key ResponsibilitiesQuality Assurance: Conduct thorough...


  • Livonia, Michigan, United States Flex Workforce Solutions Full time

    Job DescriptionOffice Operations Coordinator - Guest Experience SpecialistSchedule: Monday to Friday, 8 AM to 2 PM (30-minute lunch break)As an Office Operations Coordinator, you will be responsible for overseeing the guest experience and ensuring a warm and welcoming environment for all visitors.Demonstrate courteous and professional communication through...


  • Livonia, Michigan, United States Beaumont Urgent Care Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at Beaumont Urgent Care. As a Medical Office Coordinator, you will be the first point of contact for patients and will play a vital role in ensuring a positive experience for our patients.Key ResponsibilitiesPatient Check-in and Verification: Verify...


  • Livonia, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.Key ResponsibilitiesGuest Service: Greet and welcome guests, respond to their inquiries, and resolve any issues in a...


  • Livonia, Michigan, United States RōBEX Full time

    Job OverviewPosition Summary:The Office Operations Coordinator will manage the administrative functions at RōBEX, ensuring that the office environment and equipment are functioning efficiently. This role will act as the primary point of contact for visitors to RōBEX, delivering a professional and welcoming experience while executing a range of...


  • Livonia, Michigan, United States America's Best Full time

    Job SummaryWe are seeking a highly organized and customer-focused Front Desk Receptionist to join our team at America's Best. As the first point of contact for our customers, you will be responsible for providing exceptional service and ensuring a smooth experience for all visitors.Key ResponsibilitiesCustomer Service: Greet and welcome customers in a...

  • Front Desk Agent

    3 months ago


    Livonia, Michigan, United States HomeTowne Studios Detroit - Livonia Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $ $14.00 per hourWhen it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer...


  • Livonia, Michigan, United States Ciena Healthcare Management, Inc. Full time

    Are you dedicated to enhancing the dining experience for seniors through nutritious and appetizing meals? As a Culinary Operations Supervisor at Ciena Healthcare Management, Inc., you will have the chance to lead and manage the culinary department's daily operations.At Ciena Healthcare, we prioritize our employees' well-being with a comprehensive benefits...


  • Livonia, Michigan, United States Probility Therapy Services Full time

    Job OverviewWe are seeking a highly motivated and dedicated Front Desk Coordinator to join our team at Probility Therapy Services. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and support to our patients and staff.Key ResponsibilitiesManage front desk operations, including greeting patients,...


  • Livonia, Michigan, United States McDonald's Full time

    Job Title: Food Service Operations Supervisor at McDonald'sAbout the Company: Become part of a vibrant team at a leading fast-food establishment committed to delivering outstanding service and high-quality meals to patrons.Key Responsibilities:Oversee food preparation processes to ensure adherence to premium quality standardsCoordinate event operations and...


  • Livonia, Michigan, United States Ciena Healthcare Full time

    Are you dedicated to enhancing the dining experience for seniors through nutritious and appetizing meals? As a Culinary Operations Supervisor at Ciena Healthcare, you will have the chance to manage and direct the culinary department's activities.At Ciena Healthcare, we prioritize your well-being with a comprehensive benefits package that includes:Competitive...


  • Livonia, Michigan, United States SBM Management Full time

    Job Overview Position at SBM Management The Field Operations Supervisor is tasked with the critical role of overseeing and ensuring the safe execution of activities within the designated program. This position involves managing both company personnel and temporary staff engaged in various tasks. The individual will conduct thorough inspections of work...