Patient Enrollment Specialist

1 week ago

Greensboro, North Carolina, United States PartnerHero Full time
Job Title: Patient Enrollment Specialist

We are seeking a highly motivated and detail-oriented Patient Enrollment Specialist to join our team at PartnerHero. As a Patient Enrollment Specialist, you will play a critical role in introducing patients to our program and helping them enroll via a smartphone app.

Key Responsibilities:

  • Conduct outbound calls to program-eligible patients and successfully convert those calls into enrollments
  • Create exceptional patient enrollment experiences and share insights with your peers
  • Evangelize program benefits and the impact it will have on member health
  • Deliver value to our partners and strengthen relationships through feedback, communication, and collaboration
  • Gather patient insights on enrollment experience in order to outline areas of growth and opportunity

Requirements:

  • Proven adaptability in a high-volume call space with the ability to meet deadlines and achieve call metrics
  • Excellent communicator with the ability to explain the program offered in an informational, influential, concise, and personable manner
  • Articulate a warm and professional etiquette when speaking on the phone to patients
  • Possess high-quality data entry skills with the ability to multi-task
  • Natural ability to express empathy with a patient-focused mindset and engagement
  • Experience in cross-selling or upselling services
  • Ability to be creative in delivering education to patients while tailoring to showcase the benefits of the smartphone application

What We Offer:

  • Full-time employment
  • Competitive compensation based on experience
  • A dedicated wellness program, including support from an in-house psychologist
  • Attractive benefits package including medical, dental, and vision options based on location
  • Access to free posture-based fitness workouts from home
  • Paid Sabbatical Leave
  • Training opportunities provided by PartnerHero and outside entities
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

About PartnerHero:

PartnerHero is a dynamic and innovative company that connects talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it's because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day to day and thrive.

Our Core Values:

  • Care for others - Cooperate, empathize, and seek opportunities to put each other first.
  • Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
  • Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
  • Take ownership - Doing the right thing should come naturally.
  • Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Equal Opportunity Employer:

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying.

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