Outreach Specialist for Special Initiatives

2 weeks ago


Philadelphia Pennsylvania, United States City of Philadelphia Full time
Job Overview

This role is integral to the City of Philadelphia's Behavioral Health Division, specifically within the Homeless Services Unit of DBHIDS. The primary focus of this position is to support special initiatives aimed at addressing the needs of the behavioral health homeless population.

Key Responsibilities

The responsibilities include, but are not limited to:

  • Engaging in outreach efforts related to Homeless Outreach, Safe Havens, Journey of Hope programs, and follow-up initiatives.
  • Conducting regular street outreach in designated areas based on departmental priorities.
  • Collaborating with external partners to address special requests identified by the department.
  • Ensuring a coordinated, person-centered approach to service delivery for participants, particularly when their needs intersect with various city departments.
Essential Functions

The role requires:

  • Comfort and mobility in navigating all neighborhoods of the City of Philadelphia.
  • The ability to be active for extended periods, including standing and sitting.
  • Flexibility to work early morning, evening, and overnight shifts as needed.
  • A valid driver's license and the capability to operate a company vehicle for transporting individuals to services.
  • Independence in travel, including the use of public transportation.
  • Adaptability to outdoor conditions, including inclement weather.
  • The ability to lift up to 10 lbs.
Competencies

Key competencies include:

  • Providing respectful and coordinated service to participants.
  • Assessing the social, medical, and emotional health of individuals to develop tailored support plans.
  • Coordinating clinical care, housing assistance, and resource linkages for individuals experiencing homelessness.
  • Establishing effective working relationships with both internal and external stakeholders.
  • Participating in collaborative workgroups focused on data tracking and outcome monitoring.
  • Contributing to programmatic recommendations based on observed needs.
  • Assisting in the preparation of reports on program activities and achievements.
  • Engaging in outreach operations and data entry functions.
  • Participating in scheduled street homeless counts and after-hours on-call rotations.
  • Providing backup support for unit responsibilities as needed.
Knowledge, Skills, and Abilities

The ideal candidate will possess:

  • A solid understanding of mental health and substance use disorders.
  • Experience working with individuals and families facing homelessness.
  • Comprehensive knowledge of social service resources and providers.
  • Flexibility to adapt to changing work schedules and priorities.
  • Excellent communication and interpersonal skills.
  • Strong organizational and analytical abilities.
  • Proficiency in Microsoft Office applications.
  • The ability to handle sensitive issues with tact and diplomacy.
  • A commitment to working respectfully with diverse populations.


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