Product Management Senior Director

4 days ago


Providence, Rhode Island, United States Genesys Cloud Services, Inc. Full time
Job Summary

Genesys Cloud Services, Inc. is seeking a highly skilled Senior Director of Product Management to lead the strategic vision and development of our Workforce Management (WFM) solutions. As a key member of our product leadership team, you will be responsible for shaping the product roadmap, aligning it with our overall product strategy, and delivering innovative, customer-centric solutions that enhance operational efficiency and customer satisfaction.

Key Responsibilities
  • Product Strategy and Vision: Develop and execute the long-term strategy for Genesys' WFM solutions, ensuring alignment with company goals and market trends.
  • Customer and Stakeholder Engagement: Act as the WFM product evangelist, engaging with strategic customers to gather feedback and address evolving needs.
  • Market Research and Collaboration: Stay current with industry trends and competitive products in the WFM space, collaborating with marketing to craft go-to-market strategies, product messaging, and positioning.
  • Leadership and Team Development: Lead and mentor a team of product managers, fostering a culture of growth and innovation.
  • Product Roadmap and Lifecycle Management: Define and manage the WFM product roadmap, balancing immediate business needs with long-term goals.
Requirements
  • 10+ years of experience in product management, with at least 5 years in leadership roles.
  • Deep expertise in workforce management solutions (e.g., forecasting, scheduling, real-time adherence).
  • Proven track record of developing and executing product strategies for enterprise SaaS products.
  • Strong leadership and team management skills, with the ability to inspire and motivate high-performing teams.
  • Experience working closely with customers to gather feedback and drive continuous product improvements.
Why Join Us

At Genesys Cloud Services, Inc., we value innovation, collaboration, and personal growth. As the Senior Director of Product Management, you will have the opportunity to make a significant impact, driving the success of our Workforce Management products while leading a talented, high-performing team. We offer an environment where you can grow your career and contribute to cutting-edge solutions that transform businesses.



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