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Strategic Client Relations Manager

2 months ago

Minneapolis, Minnesota, United States ABM Full time

Strategic Client Relations Manager

The Strategic Client Relations Manager (SCRM) is responsible for driving sales initiatives for a select group of key accounts. The SCRM collaborates with essential customer leadership and stakeholders to devise, implement, and manage growth strategies for facility service projects encompassing mechanical, electrical, lighting, eMobility, the ABM Enhanced Facility Program, facility services engineering, and parking management. Additionally, the SCRM will promote other facility services and ensure the quality of ABM programs while adhering to contract stipulations. The SCRM will also oversee financial performance, including P&L, accounts receivable, work order management, and issue resolution. As a leader, the SCRM will be expected to deliver engaging client presentations and updates.

Key Responsibilities:

  • Engaging, consulting, advocating, and communicating with primary existing client management and internal stakeholders.
  • Identifying, strategizing, and executing growth initiatives for current clients.
  • Assisting in the retention and re-bid RFP processes with existing customers.
  • Supporting operations by tracking and documenting all escalations within the current client base.
  • Conducting account visits with operations to uncover additional opportunities.
  • Presenting information to clients during significant meetings and reviews, facilitating the QBR/CBR process with operations.
  • Encouraging internal growth through cross-selling and expansion.
  • Possessing comprehensive knowledge of ABM's full suite of services and capabilities to ensure client awareness.
  • Expected to achieve and surpass fiscal targets.

Qualifications:

  • Bachelor's degree preferred or equivalent professional experience.
  • 8+ years of relevant professional experience.
  • At least 4 years of experience managing major accounts.
  • A minimum of 2 years of experience in the services industry.
  • Technical proficiency in one or more of the following areas: HVAC, mechanical systems, building automation, electrical power, and/or EV solutions.
  • Ability to communicate and present effectively to all organizational levels, including executives.
  • Strong expertise in account management within the facilities services sector.
  • Proven success in selling and/or expanding large, complex accounts.
  • Experience in building relationships with existing clients to maintain current sales and facilitate additional business and services.
  • Able to represent the company at local or regional conferences and national meetings.
  • Must possess the ability to quickly resolve issues and manage multiple accounts across a broad geographic area.

About ABM:

ABM is recognized as one of the largest providers of facility services and solutions globally. We deliver essential services and innovative performance solutions that enhance the spaces and environments that matter most. Our clientele spans various industries, including commercial office buildings, educational institutions, airports, healthcare facilities, data centers, manufacturing sites, distribution centers, entertainment venues, and more. With over 20,000 clients and annual revenue nearing $8 billion, ABM employs more than 100,000 team members across 350+ offices in the United States, United Kingdom, Republic of Ireland, and other international locations.

Employee Benefits:

ABM offers some of the most competitive benefits in the industry, including comprehensive health benefits, retirement and financial plans, and additional perks such as an employee stock purchase plan, pre-tax commuter and parking options, discounted gym memberships, and more.