Revenue Cycle Operations Specialist

3 weeks ago


Lexington, Virginia, United States Ensemble Health Partners Full time

We are seeking an exceptional Patient Access Specialist to join our team at Rockridge Hospital. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. As a Patient Access Specialist, you will work within the policies and processes as they are being performed across the entire organization.

Your key responsibilities will include:

  • Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
  • Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
  • They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
  • Patient Access staff will be held accountable for point of service goals as assigned.


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