IT Support Specialist

1 month ago


Olympia, Washington, United States Evergreen State College Full time
Job Summary

The Evergreen State College is seeking a highly skilled IT Support Technician 2 to join our team. This is a full-time, overtime eligible, project position on the Olympia Campus of The Evergreen State College. This project position is grant funded through September 30, 2027 and is dependent on continued funding.

Job Purpose

The IT Support Technician 2 will work as part of a team to design, implement, and leverage the Student Success component of the Slate customer relationship management system (CRMS) used by staff in Student Engagement, Equity, and Support, Enrollment Services, faculty, and other student-facing staff to provide academic support to students.

Key Responsibilities
  • Collaborate with project leadership and stakeholder groups to collect input for system design/revision, perform system testing, provide training for system users, and create and maintain system documentation.
  • Act as a liaison between project leadership and stakeholder groups to ensure effective communication and collaboration.
  • Develop and deliver software training for end users with varying levels of technical skill.
  • Provide technical support to end users and develop recommendations to developers to ensure the tools align with operational needs.
  • Assess program effectiveness, analyze data/system information, and present recommendations for configuration and functionality changes and enhancements.
Requirements
  • Bachelor's degree.
  • Experience with Slate by Technolutions or similar customer relationship management system.
  • Experience implementing technology systems.
  • Experience training others in the use of technology systems.
Working Conditions

This position is part of a bargaining unit and covered by a collective bargaining agreement. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Benefits

A full state benefits package which includes: paid sick and vacation leave; paid campus holidays; a generous medical, dental, life and disability insurance package for employees and dependents; retirement; optional deferred compensation and optional supplemental retirement accounts.


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