Customer Service Representative

4 weeks ago


Needham, United States YMCA of Greater Boston Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our Membership Sales and Service Team as a Welcome Center Representative. In this role, you will be responsible for managing member check-in, conducting membership and program sales, and providing exceptional customer service to our members and guests.

Key Responsibilities
  • Present a welcoming and friendly demeanor when greeting and serving members and program participants
  • Enforce YMCA safety and membership policies at all times
  • Ability to work independently and to problem solve to serve our Y members
  • Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts
  • Conduct prospective member tours, as needed
  • Take member and non-member phone calls per YMCA policies
  • Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff
  • Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe
  • Maintain an orderly and neat workspace during your shift and clean up when leaving
  • Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim
  • Attend all staff meetings and be able to work as a team player
  • Perform all other duties as assigned
Benefits
  • FREE YMCA Membership for you
  • Discount on Specialty Programs like Personal Training and Swimming Lessons
  • Discounted or FREE family membership
  • Robust Retirement Plan up to 10%
  • Health, Dental, and Vision Benefit Package
  • Vacation and Sick Time (PT receive sick time)


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