Customer Service Representative

3 weeks ago


Needham, United States Direct Federal Credit Union Full time
Direct Federal Credit Union Mission

At Direct Federal Credit Union, we strive to deliver exceptional rates to save our members money, easy access to save our members time, and remarkable service to preserve our members peace of mind. Our vision is to be the lifelong trusted partner of more and more members as they pursue their dreams.

Our Member Services Purpose
Every interaction with our members contributes to stronger relationships, instilled trust, financial empowerment, and solved problems.

Key Responsibilities
  • Understand and explain all products and services offered to our members
  • Identify and fulfill financial needs of new and existing members
  • Guide members through troubleshooting, navigating the company site, or using the products or services in a call center environment
  • Maintain member confidentiality in accordance with all company policies
  • Perform other job-related duties as assigned

Requirements
  • Previous experience in customer service, sales, call centers, or other related fields
  • Previous Credit Union experience preferred
  • Ability to prioritize and multitask
  • Positive, patient, and professional demeanor
  • Excellent written and verbal communication skills

Benefits
Direct Federal Credit Union offers a competitive base wage with additional financial incentives, training at our in-house Direct University, and a hybrid work-from-home environment. We also provide an impressive benefits package, including medical, dental, vision, life insurance, disability insurance, a 401(k) plan with a match, a pension plan, paid vacation, sick and personal time, credit monitoring service, and a student loan pay-down program. We are an Equal Opportunity Employer M/F/D/V. The compensation for this position includes a salary range of $20-22 per hour.

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