Patient Experience Advisor
5 days ago
About Cooper University Health Care
We're committed to delivering extraordinary healthcare, and that starts with our team. Our professionals are dedicated to discovering innovative clinical solutions and providing the best possible care. We offer competitive rates and compensation, comprehensive benefits programs, and opportunities for professional development.
As a key member of our team, you'll play a vital role in ensuring our patients receive the highest level of service. Your analytical thinking, problem-solving skills, and ability to work in a fast-paced environment will make you an excellent fit for this role.
Key Responsibilities
• Serve as a central resource for patient information and concerns
• Collaborate with department leadership to address service issues
• Investigate and resolve patient grievances
• Lead efforts to collect and analyze patient feedback
• Provide expert guidance on patient rights and responsibilities
Requirements
• 5+ years of customer service or hospital experience
• High School Diploma or Equivalent required, Bachelor's Degree preferred
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