Patient Services Associate Float
3 weeks ago
Job Summary
The Patient Services Associate Float plays a vital role in enhancing the patient experience by providing courteous and professional support at the front desk of an outpatient practice. This position involves verifying insurance, referrals, and patient demographic information, ensuring a seamless flow of patients to examination rooms. The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
* Verify patient insurance, referrals, and demographic information
* Process arrival and departure activities associated with visits to the practice
* Support the delivery of the Jefferson Experience by providing prompt and courteous treatment to patients and visitors
* Maintain an efficient flow of patients to examination rooms
* Interact with co-workers, visitors, and other staff consistent with the values of Jefferson
* Adhere to HIPAA privacy and security requirements
Requirements
* High School Diploma or equivalent required
* Customer service and/or patient-facing healthcare experience preferred
* Ability to work effectively in a fast-paced environment
* Excellent communication and interpersonal skills
* Ability to maintain confidentiality and handle sensitive information
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