Information Governance Specialist

5 days ago

Charleston, West Virginia, United States TC Energy LLC Full time

About the Role

The Information Governance Analyst position at TC Energy LLC is a critical role that requires a detailed understanding of the complexities of Information Management and business processes as they relate to the end-user. This role will work with a team of professionals to ensure effective Document and Records standards, processes, systems, and practices are in place within TC Energy's Natural Gas Pipelines organization.

Key Responsibilities

  • Collaborate with key stakeholders to develop standards and processes for Document Management Element and Document Repository Usage
  • Maintain Records Retention Schedule and manage records lifecycle to retention
  • Assess business document and records management practices and understand current state to identify opportunities for improvement
  • Develop and deliver procedures, work aids, and training material for the Document Management Element
  • Lead and practice an environment of continuous improvement to ensure optimization of the processes and system
  • Ideation and proposals for solutions to improve quality and productivity for records/document management
  • Conducting meetings and presentations to share ideas and findings
  • Establishing and managing to project charters/plans for initiatives
  • Communicate standards and provide guidance on document lifecycle management
  • Assess impacts to solutions/stakeholders and determine approach to address changes because of changes in technology, standards, or process
  • Coordinating and participating in user acceptance testing of solutions with stakeholders
  • Develop and maintain role descriptions, and training programs to support Document/Records Management and initiatives
  • Establish scorecard and metrics to communicate Document and Records Management status
  • Establish/Develop Excel or PowerBI reports to support business processes, performance, or status reporting
  • Ensure standards and processes developed for the Document Management Element meet internal policies and legal requirements
  • Use a formalized process to manage changes to TOMS Document Management Element documents
  • Understand business requirements and assist with the implementation of document or records management processes, repositories, and tools
  • Active management of Security Group Ownership and approvals for OpenText environment
  • Establish and govern taxonomy for OpenText
  • Provide input on OpenText technology roadmap and approval on business enhancements
  • Identify and mitigate risks for Natural Gas Pipelines, initiatives, and Information Governance
  • Support the development of change and communication strategies for successful implementation and adoption of processes
  • Respond to and manage issues and non-conformances with information management policies/procedures. Escalate when required
  • Working closely with Lead and Manager to identify and prioritize business and information needs
  • Oversee the day-to-day activities for records services and initiatives
  • Prepare ad-hoc reports as required
  • Govern SharePoint site templates to ensure project requirements are addressed while confirming site layout and functionality complies with company policies and guidelines
  • Provide guidance to departments and project teams on collaboration tools, storage, and security requirements
  • Conduct audits on Repository permissions and usage. Determine and execute corrective action plans

Requirements

  • Bachelor's or post-secondary degree
  • Minimum 6+ years of related experience in information governance, document/records management, and business process improvement
  • Knowledge of document, records/data management principles, concepts, tools, and technology
  • Strong working knowledge of SharePoint and permission management
  • Proven systems thinker with strong problem resolution skills
  • Experience in leading initiatives with strong execution and implementation skills
  • Demonstrated experience leading/facilitating business problem discussions and conducting root cause analysis
  • Demonstrates aptitude and willingness to be a change agent
  • Continues to seek development opportunities and stays informed of industry best practices and technologies for Information Management
  • Proven systems thinker with strong problem resolution skills
  • Pro-active approach to problem identification and resolution
  • Ability to set priorities and multi-task in performing day-to-day tasks
  • Excellent written and verbal communication skills
  • Highly adaptable, willingness to learn, a self-starter
  • Ability to follow established process and procedures
  • Ability to work independently and within a team environment
  • Demonstrates a high degree of attention to detail and data accuracy
  • Strong interpersonal and customer service skills
  • Demonstrate practical skills in being very well organized and diligent
  • Ability to build strong client and business relationships

Preferred Qualifications

  • Experience with Electronic Document Management Systems, such as OpenText
  • Demonstrate proficiency in Adobe Acrobat, Microsoft Windows, Word, Excel, PowerPoint
  • Experience with relevant technologies such as Power Automate, Power BI, Power Apps, and InfoPath
  • Familiar with TC Energy's Information Management and Cybersecurity policies
  • Member of ARMA International or Association for Intelligent Information Management (AIIM)
  • Familiar with legal requirements applicable to Document and Records Management

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