Senior Technical Support Specialist

2 weeks ago


Austin Texas, United States GCS Technologies Full time
Job Summary

GCS Technologies is seeking a highly skilled Senior Technical Support Analyst to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities
  • Provide remote and on-site technical support to customers, utilizing your expertise in Microsoft Azure and Office 365 administration.
  • Manage and maintain a high level of technical competence across a wide range of products, staying up-to-date with new technologies and products.
  • Collaborate with the team to resolve complex technical issues, utilizing your excellent communication and problem-solving skills.
  • Track time and provide detailed troubleshooting notes, ensuring accurate record-keeping and efficient issue resolution.
Requirements
  • Intermediate knowledge of Microsoft Exchange and Office 365 deployment and migration, as well as Windows Server and Desktop OS.
  • Familiarity with MacOS and Linux operating systems, common desktop applications, and VOIP solutions.
  • Experience managing server backup applications, virtualization technologies, and standard networking.
  • Basic scripting knowledge and ability to work in a team environment.
What We Offer
  • 75% to 100% work-from-home options.
  • Flexible Paid Time Off.
  • Medical, Dental, and Vision Insurance.
  • Life and AD&D Insurance.
  • Disability Insurance.

GCS Technologies is an equal opportunity employer and a certified small business. We value diversity and inclusion in the workplace.



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