Patient Account Coordinator

4 days ago

Atlanta, Georgia, United States Peachtree Orthopedics Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Account Coordinator to join our team at Peachtree Orthopedics. As a key member of our medical billing and collections team, you will be responsible for ensuring accurate and timely processing of patient check-outs, managing patient billing and insurance-related tasks, and maintaining organized and compliant records.

Key Responsibilities
  • Point of Service Excellence: Ensure accurate and timely processing of patient check-outs, including the collection of Point of Service payments, all while maintaining a friendly, patient-centered approach.
  • Billing and Records Management: Manage patient billing and insurance-related tasks, as well as timely charge capture for clinic-based services. This includes maintaining organized and compliant records, communicating with insurers, and ensuring the prompt resolution of any outstanding balances.
  • Work Status Coordination: Play a crucial role in coordinating work status forms for patients, promptly faxing them to relevant parties within 48 hours of a patient's appointment.
  • Patient Engagement: Keep patients informed of outstanding balances and assist them in setting up payment plans to manage their bills. Additionally, make sure patients are notified of upcoming appointments and assist with the check-in process when necessary.
  • Collaborative Support: Work closely with providers, clinical teams, and other team members to report any missing slips and maintain clinic order.
  • Financial Management: Contribute to effective financial management by processing patient refunds, handling payments, and re-billing insurance companies as needed.
  • Continuous Learning: Stay up to date with third-party billing and reimbursement procedures, clinic financial policies, and industry knowledge.
  • Documentation and Reporting: Prepare and submit daily productivity reports, track trends in accounts receivable, and recommend resolutions for any issues encountered.
  • Proactive Collections: Take a proactive approach to managing account receivables, including identifying trends, denial issues, or irregularities affecting resolution.
  • Adapt and Assist: As part of our dynamic team, you may be asked to handle various tasks and assist with other administrative or clinical responsibilities when needed.
  • Patient Inquiry Support: Respond to patient billing and statement inquiries via email, telephone, and patient portals.
Requirements
  • High school diploma or equivalent (GED) required.
  • Associate degree in related fields preferred.
  • Minimum 1 year of experience in a fast-paced medical or customer service role.
  • Familiarity with ICD-10, CPT, HCPCS, the use of modifiers, and/or the physician billing and collections processes is a plus.
  • Reliable transportation is required for occasional travel to other locations based on patient volumes.
  • Flexibility to work occasional Saturdays on a rotating schedule.
  • Strong analytical, problem-solving, and communication skills.
  • Excellent customer service, communication, and interpersonal skills.
  • Ability to meet productivity standards and complete tasks efficiently.
Physical Demands and Work Conditions

The physical demands for this role involve talking and hearing regularly. You'll also frequently stand, walk, sit, and use your hands for various tasks, with regular repetitive movements of wrists, hands, and fingers. Your daily activities will include operating standard office equipment, such as a keyboard, calculator, phone, and computer. On occasion, you may need to lift and move objects up to 30 pounds and work at a computer for extended periods. There will be occasional stooping and bending at 90 degrees. In terms of the work environment, you can expect a moderate noise level. You must be prepared to interact with patients and family members, some of whom may occasionally display aggressive or hostile behavior. In these situations, your ability to respond calmly and professionally is crucial.

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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