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Patient Check-In Coordinator
2 months ago
Position Summary:
The Patient Check-In Coordinator plays a crucial role in enhancing patient experience by ensuring a smooth and efficient check-in process.
Key Responsibilities:
- Welcome patients upon arrival and assist with the check-in process using digital tools.
- Verify and update patient information, ensuring accuracy before entering data into the system.
- Manage incoming calls, directing them to the appropriate departments.
- Conduct insurance verification and manage referrals for patients under HMO plans, maintaining records of visits and benefits.
- Collaborate with the billing department to ensure compliance with payment policies and timely collection of dues.
- Maintain a thorough understanding of administrative procedures and billing practices.
- Coordinate appointment scheduling, cancellations, and rescheduling in line with office protocols.
- Process necessary documentation for insurance authorizations and follow up on approvals.
- Inform patients of outstanding balances and facilitate payment collection.
- Review the upcoming day's patient charts to confirm all information is accurate and complete.
- Prepare encounter forms and distribute them according to the type of appointment.
- Check the next day's schedules for insurance details and patient balances.
- Work with billing representatives to address patient inquiries regarding account statuses.
- Manage daily communications, including phone messages and referrals, to ensure continuity of care.
- Engage in regular team meetings to discuss administrative updates.
- Maintain organized files and records as required.
- Ensure compliance with health and safety regulations in collaboration with the compliance officer.
- Perform additional duties as needed.
Qualifications:
Essential Skills:
- Strong verbal and written communication abilities.
- Exceptional organizational skills with a keen eye for detail.
- Capability to prioritize tasks effectively.
- Ability to handle confidential information with discretion.
- Proficiency in Microsoft Office Suite and related software.
Education and Experience:
- Minimum of one year of experience in a medical office setting.
- Familiarity with electronic medical records systems; experience with Athena is a plus.
Physical Requirements:
- Ability to sit for extended periods while working on a computer.
- Occasional lifting of items up to 15 pounds.