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Client Support Specialist

2 months ago

Olathe, Kansas, United States Culligan Midwest Full time
Job Overview

Benefits:

  • 401(k) plan
  • 401(k) matching program
  • Dental coverage
  • Health insurance
  • Paid time off
  • Training and development opportunities
  • Vision coverage
  • Wellness resources

Position: Customer Service Representative

Culligan Midwest is in search of a dedicated individual with a passion for customer service. This is a full-time role, operating Monday through Friday from 8:00 AM to 5:00 PM.

The successful candidate will manage a substantial volume of incoming calls and perform various administrative tasks, including but not limited to collections, accounts receivable, data entry, payment processing, billing, and scheduling service and sales appointments. This position requires a solid understanding of customer service methodologies, excellent interpersonal skills, and the ability to handle multiple tasks efficiently.

Qualifications:

  • High school diploma or equivalent
  • Prior experience in customer service
  • Proficiency in MS Office applications, particularly Word, Excel, and Outlook
  • 10-Key data entry skills
  • Strong keyboarding abilities
  • Positive team-oriented attitude
  • Attention to detail
  • Capability to learn new software systems
  • Must pass a drug screening
  • Willingness to undergo a background check
  • Experience with Netsuite is advantageous

What We Provide:

Comprehensive health, dental, vision, life insurance, 401K with matching, paid holidays, time off, and additional benefits.

About Culligan:

Culligan boasts over 75 years of expertise in designing and distributing water treatment solutions for residential, commercial, and industrial uses. Our company has earned the Good Housekeeping Seal and the Consumer Digest Best Buy rating, along with the iconic "Hey Culligan Man" tagline recognized by generations of customers. Since launching the first water softener in 1936, Culligan has maintained its position as the industry leader in service, support, and product innovation.

Job Type: Full-time

Salary: $18 to $22 per hour, based on experience

Experience Level: 3 years

Shift: 8-hour day shift

Work Environment: Call center, in-person, office setting

Education Requirement: High school diploma or equivalent (Required)

Experience Requirement: Minimum of 3 years in customer service (Required)