Technical Representative

4 weeks ago


Pasco, Washington, United States Johns Manville Full time
Job Summary

We are seeking a highly skilled Technical Representative to join our team at Johns Manville. As a Technical Representative, you will be responsible for providing installation training, job support services, and inspections to grow guarantee and product sales. You will work closely with Sales Representatives to achieve sales growth and provide exceptional customer service.

Key Responsibilities
  • Perform inspections of field applications by Johns Manville Approved contractors to protect JM interests while encouraging contractors to repurchase from JM.
  • Demonstrate new products to owners, specifiers, and contractors, building confidence in JM products.
  • Improve JM owner relationships by resolving guarantee claims issues.
  • Conduct training seminars for owners, specifiers, and contractors.
  • Maintain and build relationships with Johns Manville approved contractors' field personnel.
  • Mentor and share roofing and customer skills knowledge with less experienced field Technical Representatives.
  • Perform other related duties as assigned.

Requirements
  • Bachelor's degree in Engineering plus three years of roofing experience or a minimum of five years of roofing experience.
  • Emphasis on low-slope commercial roofing preferred.
  • Registered Roofing Observer Certification preferred.
  • Strong interpersonal, verbal, and written communication skills.
  • Solid presentation skills.
  • Demonstrated customer service skills.
  • Proven problem resolution skills to resolve disputes with multiple customers on the same project.
  • Ability to provide direction to less experienced JM Technical personnel.
  • Working knowledge of applicable software applications.
  • Proficient in Microsoft Word, Excel, Outlook.
  • Proven ability to negotiate.
  • Ability to work independently and in a team environment.
  • Ability to interface at all levels of the organization, both internally and externally.
  • Heavy travel required (30 or more days per year).
  • Primary work environment is typically in the field at a customer's facility or on a job site.
  • Must be able to drive a vehicle and carry a valid driver's license.
  • May be required to lift, carry, push, or pull up to and including 25 pounds.

What We Offer
  • A competitive salary range of $78,400.00-$107,800.00 Annual.
  • An incentive bonus.
  • A company vehicle.
  • A comprehensive benefits package, including health, dental, vision, and 401(k) plans.
  • Opportunities for professional growth and development.

About Johns Manville
  • We are a leading manufacturer and marketer of premium-quality insulation and commercial roofing.
  • We serve customers in more than 80 countries around the globe.
  • We are committed to delivering positive and powerful experiences for our employees and customers.

Equal Opportunity Employer
  • We are an Equal Opportunity/Affirmative Action employer.
  • We maintain a drug-free workplace and perform pre-employment substance abuse testing.


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