Administrative Specialist II

3 weeks ago

Pasco, Washington, United States King County Full time
Job Summary

We are seeking an Administrative Specialist II to join our team at King County Elections. This role will provide administrative support to the Voter Services Department, including processing voter registrations, communicating election program information, and explaining election procedures.

Key Responsibilities
  • Provide excellent customer service to internal and external customers, including processing voter registrations and communicating election program information.
  • Support the translation and/or interpreting of election-related documents and web materials from English to Chinese.
  • Perform production-level computer work, including accurate data entry, retrieving and editing records.
  • Organize and coordinate work activities, including providing training and one-on-one instruction to diverse staff.
  • Set up records and file documents in both electronic and paper formats.
  • Review documents for proper format, accuracy, completion, eligibility, and other legal guidelines.
  • Audit work group data entry activities to ensure performance quality and efficiency of work.
  • Utilize spreadsheets, word documents, and reports to track and document performance data.
  • Research and resolve questions from staff, citizens, and stakeholders.
  • Document and improve work processes, procedures, and instructions.
Requirements
  • Demonstrated ability to enter a high volume of data into a production application with speed and accuracy.
  • High level of Chinese language skills, including interpreting, reading, writing, and speaking in both English and Chinese.
  • Demonstrated comfort with the use of personal computers, email, and electronic record filing systems.
  • Demonstrated ability to work collaboratively with others on the team and in and outside of the department.
  • Demonstrated ability to maintain the integrity and confidentiality of the position.
  • Commitment to providing excellent customer service through effective verbal and written communication.
  • Demonstrated ability to receive feedback with grace and introspection and incorporate it into making meaningful changes.
  • Demonstrated ability to learn quickly when facing new situations and opportunities.
  • Demonstrated ability to approach tasks with energy and a sense of urgency, take on new opportunities, and handle tough situations.
Preferred Qualifications
  • Experience with Microsoft Office Suite, specifically Word and Excel.
  • Initiative in taking on new tasks and projects.
  • Familiarity with diverse communities and direct community-based or customer service-based experience.
Work Environment

This position will work at the Renton Elections Building, located at 919 SW Grady Way, Renton, WA. The position will also be frequently requested to work at additional off-site voting and registration centers throughout the county.

Physical Requirements

The duties in this position are performed in an office setting and may require lifting at least 25 pounds.

Union

This position is represented by Teamsters Local 117, Professional & Technical and Administrative Employees.

Hybrid Work Environment

The work associated with this position will be performed through a combination of mandatory onsite work and telecommuting work and meetings as needed.

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