Rental Sales Representative

2 weeks ago

Pasco, Washington, United States Western States CAT Full time

Job Summary: As a Rental Sales Representative at Western States CAT, you will be responsible for initiating and maintaining customer contact with users of rental equipment for the area or products they are assigned. Your goal will be to influence customer contacts to use the products and/or services available through The Cat Rental Store and Western States Equipment Company (WSECO).

Key Responsibilities:

  • Promote and sell the products and services of The Cat Rental Store and WSECO.
  • Utilize efficient and creative ideas to propose rental business within assigned territory.
  • Use technical competencies to utilize industrial and light construction rental equipment as required.
  • Recommend specific rental purchases based on customer needs.
  • Contact prospective customers by phone and in person to determine customer needs, present product information, and explain available services.
  • Handle calls and respond to the needs of walk-in customers. Follow up on telemarketing leads.
  • Negotiate rental rates and pricing that achieves The Cat Rental Stores desired market share and profitability with little supervision.
  • Follow rental processes and procedures.
  • Utilize software programs, including SalesLink, to communicate interdepartmentally, manage accounts, schedule daily appointments, and manage assigned territory.
  • Work after hours and weekends, as needed, to provide Exceed the Expected customer service to The Cat Rental Store customers.
  • Adhere to all customer care standards.
  • Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
  • May accomplish training and serve as a Green Belt in support of Western States' Six Sigma program.
  • Work within and promote corporate vision, mission, and values of the organization.
  • Perform other duties as assigned.

Requirements:

  • Proof of high school diploma or General Education Degree (GED).
  • 1 year previous sales experience and/or proven customer service experience required.
  • Thorough knowledge of the use and operation of light construction equipment preferred.
  • Must be able to communicate (speak, read, comprehend, write in English).

Physical Characteristics:

  • Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching, pushing, pulling, leaning, and twisting.
  • Able to lift up to 75 lbs in accordance with Western States' Lifting Safe Work Practice to include amount and approach.
  • Must be able to meet all safety requirements for applicable safety policies.

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