Desktop Support Specialist

3 days ago


Oklahoma City, Oklahoma, United States Vaco Full time
Job Title: Desktop Support Technician

Vaco is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our employees and customers.

Key Responsibilities:
  • Provide technical support and assistance to employees and customers via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to desktop computers, laptops, and mobile devices.
  • Install, configure, and maintain desktop computers, laptops, and mobile devices.
  • Perform routine maintenance tasks, such as software updates and virus scans.
  • Collaborate with other teams to resolve technical issues and improve overall system performance.
Requirements:
  • Associates or bachelor's degree with two years of experience, or two years of experience in a related field, preferred.
  • Two or more years' experience in healthcare, preferred.
  • Demonstrated experience with Service Now, preferred.
  • Experience in IT best practices, ITIL environment, or current ITIL certification(s), preferred.
  • Experience collaborating with outsourced service desk and field services vendors.
  • Experience working in a team-oriented, collaborative environment.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.



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