Senior Cloud Infrastructure Support Specialist
4 weeks ago
Job Description
Are you a skilled engineer with a passion for cloud computing and a desire to learn? Do you have strong interpersonal skills and the ability to solve complex problems? If so, we may have the perfect opportunity for you.
The Oracle Cloud Infrastructure (OCI) team is seeking a Senior Technical Support Engineer to join our team. As a member of our team, you will be responsible for providing exceptional customer service and technical assistance to internal and external customers. You will apply troubleshooting techniques to provide unique solutions to our customers' needs and comprehend complex customer heterogeneous environments.
Responsibilities
Provide technical support for Oracle Cloud Services, with a focus on the Oracle Secure Desktop (OSD) product. Facilitate resolution of post-sales technical customer Service Requests electronically and via phone. Answer technical questions related to the use and troubleshooting of the Oracle Secure Desktop product. Apply troubleshooting techniques to provide unique solutions to our customers' needs. Comprehend complex customer heterogeneous environments. Resolve issues accurately, and in a timely manner, to help the team meet expected metrics and Service Level Agreements (SLA).
Requirements
Understanding of cloud services, platforms, technology, migration processes and tools. Knowledge of compute, storage, network, database, analytics on a cloud platform (OCI, AWS, MS Azure, Google Cloud, IBM Cloud, etc.). Working knowledge of Linux, MacOS and Windows operating systems. Ability to read and understand python, HTML and JavaScript. Good understanding of Java errors especially exception stacks is . Understanding and ability to describe network concepts such as TCP/IP, IPsec, SSL, VPN, Load Balancing, DNS, routing protocols, SSH. Basic understanding of network monitoring / troubleshooting tools and authentication methods (2FA,RSA). Knowledge of various authentication methods (2FA, RSA). Excellent verbal and written English language communication skills. Must be self-motivated and capable of thriving in a self-driven work environment. Flexibility to work alternative shifts and occasional on-call or overtime during weekdays, weekends and public holidays as needed.
What We Offer
Oracle offers a comprehensive benefits package, including medical, dental, and vision insurance, short term disability and long term disability, life insurance and AD&D, supplemental life insurance (Employee/Spouse/Child), health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, paid time off, 11 paid holidays, paid sick leave, paid parental leave, adoption assistance, Employee Stock Purchase Plan, financial planning and group legal, and voluntary benefits including auto, homeowner and pet insurance.
About Us
Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. Oracle is an Equal Employment Opportunity Employer and welcomes applications from diverse candidates.
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