Technical Support Specialist

4 weeks ago


Marquand, Missouri, United States Motorola Solutions Full time

pbJobOverview/b/ppTheTechnicalSupportSpecialistwillprovidehigh-qualitysupportexperiencesformission-criticalcustomers,ensuringtheycanaccomplishtheirmission.ThisrolerequiresastrongunderstandingofMotorolaSolutionssoftwareandservices,aswellasexcellentproblem-solvingandcustomerserviceskills./ppbKeyResponsibilities/b/pulliManageandworkticketscasesenteredbyagenciesassigned/liliWriteandmodifyKnowledgebaseArticlesfordistribution/liliReproduceandconfirmproductdefects,reportingthemtoProductDevelopmentforresolution/liliManagecustomerrelationshipsandcollaborationwiththeFlexSupportTeam/liliMaintainrequiredproductenvironmentsfortheTechnicalSupportorganization/liliProvideafter-hourscoverageaspartofanon-callrotationscheduleforSLAsupport/liliOccasionallytraveltoVIPcustomersitestorepresenttheSupportOrganization/li/ulpbRequirements/b/pulliBachelor'sDegreeinComputerScienceorequivalentindustryexperience/liliMinimumof1yearworkingwiththeFlexProduct/liliKnowledgeofMicrosoftWindows,Unix,LinuxServer,andDesktopOperatingSystems(ActiveDirectory)/liliValidating,troubleshooting,andcharacterizingreportedapplicationissues/liliWebservers,VirtualizationSoftware,andNetworkServices(DNS,IP,HOSTS,Routing)/liliPriorexperienceininstalling,configuring,andsupportingMotorolaSolutionssoftware/liliExcellentproblem-solving,troubleshooting,andcustomerserviceskills/li/ul



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