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Regional Support Specialist

2 months ago

Durham, North Carolina, United States Fidelity TalentSource LLC Full time
About the Role

Fidelity TalentSource LLC is seeking a skilled Regional Support Specialist to join our team. As a Regional Support Specialist, you will provide end-user support for technologies such as computers, monitors, printers, phones, accessories, and audio/visual equipment.

Key Responsibilities
  • Deploy computers to end-users and ensure all applications and data are transferred to the new computer.
  • Support critical Service Level Targets with timely and accurate execution of support requests via our ticketing and tracking systems.
  • Focus on delivering a successful customer service experience.
  • Adhere to reporting and escalation procedures.
  • Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
  • Working in conjunction with technical and non-technical personnel to successfully complete all requests.
Requirements
  • Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems.
  • A+ certification is a plus.
  • Broad knowledge of Windows Operating Systems, PC Hardware, and related accessories.
  • Detail oriented, ability to work effectively with clients and other groups, and to hold others accountable for following processes and procedures.
  • Ability to work independently to meet goals based on requirements.
  • A self-starter with good written and verbal communications skills, along with the ability to pre-plan, organize, prioritize, and multitask.
  • Understanding of TCP/IP networking protocols.
  • Must be able to lift and move equipment up to 50 lbs.
About Fidelity TalentSource LLC

Fidelity TalentSource LLC is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations.

We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource LLC will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@