Client Relations Associate
1 week ago
Member Support Coordinator
COMPENSATION: Base rate of $11.40 per hour, plus commission eligibility for memberships and personal training sales
At VASA Fitness, we are committed to fostering an inspiring fitness environment for everyone. Our core values include inclusivity, accessibility, and a commitment to the latest fitness trends. Our workplace culture is characterized by unity, enthusiasm, integrity, enjoyment, and trust, making VASA a hub for genuine connections that lead to transformative experiences.
We take pride in being recognized as a 'Great Place to Work' certified organization, offering a competitive benefits package that encompasses healthcare options for eligible employees. Additionally, all team members are entitled to two complimentary gym memberships and 401k options.
The Member Support Coordinator position at VASA Fitness is centered around providing an exceptional experience for our members and guests. Key responsibilities include warmly welcoming members, fostering personal relationships, addressing concerns promptly, ensuring cleanliness, and promoting the club's services. This role is essential in creating a positive first impression of VASA Fitness, facilitating membership sales, and guiding guests and members throughout the facility.
Key Responsibilities:
- Exhibit a friendly and sincere demeanor towards guests and members.
- Welcome visitors with a smile and a helpful attitude.
- Anticipate and meet guest and member needs by offering accurate information and assistance.
- Possess comprehensive knowledge of membership plans, amenities, pricing, and class offerings.
- Conduct club tours, assist with membership sales, upgrades, and personal training consultations.
- Gather feedback from members to enhance their experience and collaborate with the team on implementing improvements.
- Adhere to VASA's operational standards by following check-in procedures, maintaining cleanliness, restocking merchandise, and processing sales.
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