Client Relations Associate

2 weeks ago


Draper, Utah, United States VASA Fitness Full time

Member Support Specialist

COMPENSATION: Base rate of $11.40 per hour, plus commission eligibility for memberships and personal training sales

At VASA Fitness, we are committed to fostering an uplifting fitness environment for everyone. Our core values include inclusivity, accessibility, and a dedication to the latest fitness trends. Our culture is built on unity, passion, love, integrity, fun, and trust, making VASA a place where genuine connections lead to transformative experiences.

We take pride in being recognized as a 'Great Place to Work' certified organization, offering a competitive benefits package that encompasses healthcare options for eligible employees. Additionally, all team members receive two complimentary gym memberships and 401k options.

The Member Support Specialist position at VASA Fitness is centered around providing an exceptional experience for our members and guests. Key responsibilities include warmly welcoming members, establishing personal connections, addressing concerns promptly, ensuring cleanliness, and promoting the club's services. This role is crucial in creating a positive first impression of VASA Fitness, facilitating membership sales, and guiding guests and members throughout the facility.

Key Responsibilities:

  • Exhibit a friendly and authentic demeanor towards guests and members.
  • Welcome visitors with a smile and a helpful attitude.
  • Anticipate and meet guest and member needs by offering accurate information and assistance.
  • Possess comprehensive knowledge of membership plans, amenities, pricing, and class offerings.
  • Conduct club tours, assist with membership sales, upgrades, and personal training consultations.
  • Solicit feedback from members to enhance their experience and collaborate with the team on implementing improvements.
  • Adhere to VASA's operational standards by following check-in procedures, maintaining cleanliness, restocking merchandise, and processing sales.


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