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Client Engagement Associate

2 months ago

Draper, Utah, United States VASA Fitness Full time

Member Relations Coordinator

COMPENSATION: Base rate of $11.40 per hour, plus commission eligibility for memberships and personal training sales

At VASA Fitness, we are committed to fostering an inclusive and supportive fitness environment for everyone. Our core values emphasize unity, passion, integrity, fun, and trust, creating a culture where meaningful connections lead to transformative experiences.

As a certified 'Great Place to Work', we offer a competitive benefits package, including healthcare options for eligible employees. Additionally, all team members receive two complimentary gym memberships and access to 401k plans.

The Member Relations Coordinator position is pivotal in ensuring a remarkable experience for our members and guests. Key responsibilities include warmly welcoming members, establishing personal connections, swiftly addressing concerns, maintaining a clean environment, and promoting the club's services.

Key Responsibilities:

  • Exhibit a friendly and sincere attitude towards guests and members.
  • Welcome visitors with a smile and a helpful approach.
  • Anticipate and meet guest and member needs by providing accurate information and support.
  • Possess in-depth knowledge of membership options, amenities, pricing, and class schedules.
  • Conduct club tours, assist with membership sales, upgrades, and personal training consultations.
  • Gather feedback from members to enhance their experience and collaborate with the team on improvements.
  • Adhere to operational standards by following check-in procedures, maintaining cleanliness, restocking merchandise, and processing sales.