Consumer Banking Associate
1 week ago
POSITION OVERVIEW:
Consumer Banking:
At Marcus by Goldman Sachs, we blend the innovative mindset of a startup with over a century of expertise. Our mission is to provide exceptional service to millions of customers through a variety of offerings, including lending, deposits, and financial tools. We pride ourselves on utilizing cutting-edge design, data analytics, and engineering to create valuable, transparent, and straightforward products for our clients.
KEY RESPONSIBILITIES:
- Responding to inquiries regarding Marcus products through various communication channels while offering navigation assistance on our platform.
- Providing support to Marcus clients by addressing general inquiries, managing account actions, and guiding them through troubleshooting processes.
- Utilizing multiple electronic systems simultaneously and accurately documenting actions taken to fulfill requests efficiently.
- Engaging in projects aimed at enhancing operational effectiveness and service delivery.
- Completing required compliance and remedial training as scheduled.
- Achieving established performance metrics, including call quality, productivity, and adherence to schedules, to ensure a high level of service for both prospective and existing clients.
- Adhering to relevant regulatory and departmental policies and procedures.
BASIC QUALIFICATIONS:
- High School diploma or equivalent.
- A minimum of 1 year of relevant customer service experience.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
PREFERRED QUALIFICATIONS:
- Associate's or Bachelor's Degree.
- Strong interpersonal, relationship-building, and communication skills (both written and verbal).
- Excellent analytical, problem-solving, organizational, and planning abilities.
- Comprehensive understanding of customer service functions within a consumer banking environment.
- Ability to clearly articulate terms and conditions.
- Demonstrated follow-up skills.
ABOUT GOLDMAN SACHS:
Goldman Sachs is dedicated to leveraging our people, capital, and ideas to assist our clients, shareholders, and the communities we serve in achieving growth. Established in 1869, we are a premier global investment banking, securities, and investment management firm with a worldwide presence.
We value diversity and inclusion within our workforce and are committed to providing opportunities for professional and personal development. Our training, development programs, and wellness initiatives reflect our dedication to fostering a supportive environment for all employees.
Goldman Sachs is an equal opportunity employer, committed to creating a diverse and inclusive workplace.
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