IT Field Support Specialist

7 hours ago


New York, New York, United States Pomeroy Full time

We are currently seeking an IT Field Support Specialist in a dynamic retail environment. This is a full-time, direct hire opportunity that will require driving to retail sites to perform routine maintenance on Point-of-Sale (POS) equipment.

The IT Field Support Specialist is an exciting opportunity for entry-level technicians to gain hands-on experience in a fast-paced retail setting. Key qualifications include:

  • Proficiency in computer systems and telecommunications technology
  • Willingness to travel extensively and work flexible hours, including nights and weekends
  • Valid US driver's license and clean driving record
  • Ability to lift and carry up to 30 pounds
  • Fluency in English and Spanish

Responsibilities:

  • Provide first point of contact for support issues
  • Answer a high volume of phone calls and resolve customer issues in real-time
  • Process service tickets and work logs related to POS problems
  • Elevate complex issues to the appropriate team members
  • Perform scheduled hardware and software installations on-site
  • Configure and maintain new or used peripherals, network printers, and POS equipment
  • Assist customers with desktop applications, maintenance, and troubleshooting

Qualifications:

  • Experience or education in the IT field preferred
  • Ability to handle multiple projects and responsibilities simultaneously
  • In-depth knowledge of customer service principles and practices
  • Proficiency in MS Office applications
  • Problem analysis and problem-solving
  • Decision making
  • Planning and organizing
  • Initiative
  • Flexibility
  • Ability to tolerate stress


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