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MAC/PC Field Support Specialist
1 month ago
We are seeking a skilled Technical Support Engineer to join our team at Lincoln IT. As a MAC and PC Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their systems are running smoothly and efficiently.
Key Responsibilities:
- Provide phone and remote support for workstation issues
- Troubleshoot and resolve customer system problems across various technologies
- Install and configure new software and upgrades remotely
- Install service Packs and security updates remotely
- Provide onsite support and installations as needed
- Offer help desk support, analyzing and resolving end-user issues
Requirements:
- Knowledge of MAC and Windows operating systems and desktop applications
- Experience with installing, configuring, and administering a range of technologies
- Excellent written and verbal communication skills
- Knowledge of Cisco Phone Systems a plus
- Certifications a plus
About Lincoln IT:
Lincoln IT is a custom IT solution provider, servicing New York City and Long Island, New York. We offer a competitive salary, training and education, a great benefits package, generous paid time off, and an excellent work atmosphere.
