Senior Technology Support Specialist

3 days ago

New York, New York, United States Brookfield Asset Management Full time
Job Title: Senior Technology Support Specialist

Brookfield Asset Management is seeking a highly skilled and experienced Senior Technology Support Specialist to join our team. As a key member of our Technology Services group, you will be responsible for providing exceptional technical support to our users, with a focus on our Executive members.

Key Responsibilities:
  • Provides technical support to Brookfield users, with a focus on Executive members
  • Owns and follows up on IT support requests and problem tickets until user confirms resolution
  • Enters incidents and requests into ServiceNow to ensure accurate tracking of End User Issues
  • Provides installation, configuration, maintenance, and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals
  • Works on complex, confidential assignments
  • Owns project execution on behalf of the Deskside team, ensures documentation is accurate, updates are provided to management, and inventory/completion tracked successfully
  • Ensures past incidents and resolutions are documented appropriately according to knowledge management standards
  • Positively represents Brookfield Technology Services with professionalism in all interactions
  • Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution
  • Collaborates with other team members to provide efficient, full-service support
  • Participates in testing new desktop technologies and software
Requirements:
  • 7+ years of related experience, 2 years minimum supporting C-Suite Executives in a financial institution
  • Bachelor's degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience
  • Experience with financial services, with front office support a plus
  • Experience in a related role requiring timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software
  • Strong and effective customer relationship management skills and process/practice experience
  • Experience working with third-party service provider service delivery execution and business governance
  • Experience with ServiceNow ticketing system preferred, but not required
What We Offer:
  • Competitive salary range: $100k - $110K
  • Short-term incentive program (cash bonus)
  • Market-competitive compensation
  • Positive work environment that is safe and respectful
  • Equal opportunity employer

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