Service Advisor
4 weeks ago
We are seeking an experienced Service Advisor to join our team at Planet Ford Dallas. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our customers have a positive experience with our dealership.
Key Responsibilities:
- Greet service department customers promptly and courteously
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits:
- 401K
- Health Insurance
- Dental Insurance
- Disability & Life Insurance
- Paid holidays
- Flexible work schedule
We strive for a superior customer experience and believe our Associates should have the same superior experience. We believe in building a long term relationship with each Associate offering the following benefits:
Our Dealership:
Our business is growing rapidly and we are looking for talented individuals to join our team. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply.
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