Service Advisor
3 weeks ago
We are seeking an experienced Service Advisor to join our team at Planet Ford Dallas. As a Service Advisor, you will be responsible for providing exceptional customer service, scheduling appointments, and acting as a liaison between customers and service technicians.
Key Responsibilities:
- Greet service department customers promptly and courteously
- Listen to customers and clearly translate repair needs to technicians
- Upsell additional services using low-pressure, high-integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pickup
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits:
- 401K
- Health Insurance
- Dental Insurance
- Disability & Life Insurance
- Paid holidays
- Flexible work schedule
We strive for a superior customer experience and believe our Associates should have the same superior experience. We believe in building a long-term relationship with each Associate, offering the following benefits:
Randall Reed's World Class Automotive Group offers educational and long-term career assistance:
- World Class University
- New hire orientation
- OJT on-the-job training
- Manufacturer's certification processes
- Soft skills/work process training
- Established career paths to achieve
About Our Dealership:
We are a growing business with a commitment to customer satisfaction. We believe in building a long-term relationship with each Associate and offer a range of benefits to support their career goals.
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