Service Advisor

3 weeks ago


Dallas, Texas, United States World Class Automotive Organization Full time
Job Description

We are seeking an experienced Service Advisor to join our team at Planet Ford Dallas. As a Service Advisor, you will be responsible for providing exceptional customer service, scheduling appointments, and acting as a liaison between customers and service technicians.

Key Responsibilities:

  • Greet service department customers promptly and courteously
  • Listen to customers and clearly translate repair needs to technicians
  • Upsell additional services using low-pressure, high-integrity methods
  • Provide accurate repair/maintenance estimates
  • Adhere to policies on vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pickup
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits:

  • 401K
  • Health Insurance
  • Dental Insurance
  • Disability & Life Insurance
  • Paid holidays
  • Flexible work schedule

We strive for a superior customer experience and believe our Associates should have the same superior experience. We believe in building a long-term relationship with each Associate, offering the following benefits:

Randall Reed's World Class Automotive Group offers educational and long-term career assistance:

  • World Class University
  • New hire orientation
  • OJT on-the-job training
  • Manufacturer's certification processes
  • Soft skills/work process training
  • Established career paths to achieve

About Our Dealership:

We are a growing business with a commitment to customer satisfaction. We believe in building a long-term relationship with each Associate and offer a range of benefits to support their career goals.


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