Automotive Service Advisor

8 hours ago


Dallas, Texas, United States World Class Automotive Organization Full time
Job Description

At Randall Reed's World Class Automotive Group, we're seeking a skilled Automotive Service Advisor to join our team. As a key member of our service department, you'll be responsible for providing exceptional customer service, ensuring seamless communication between customers and our technicians, and promoting our dealership's services.

Key Responsibilities:

  • Provide top-notch customer service, greeting customers promptly and courteously
  • Clearly articulate repair needs to technicians and ensure accurate estimates of repair/maintenance costs
  • Upsell recommended services using low-pressure, high-integrity methods
  • Adhere to dealership policy on customer vehicle care and operation
  • Follow up on each repair, keeping customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits:

  • 401K
  • Health Insurance
  • Dental Insurance
  • Disability & Life Insurance
  • Paid holidays
  • Flexible work schedule

We offer educational and long-term career assistance, including manufacturer's certification processes, soft skills training, and on-the-job training. If you're a customer service expert with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.



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