Automotive Service Advisor
8 hours ago
At Randall Reed's World Class Automotive Group, we're seeking a skilled Automotive Service Advisor to join our team. As a key member of our service department, you'll be responsible for providing exceptional customer service, ensuring seamless communication between customers and our technicians, and promoting our dealership's services.
Key Responsibilities:
- Provide top-notch customer service, greeting customers promptly and courteously
- Clearly articulate repair needs to technicians and ensure accurate estimates of repair/maintenance costs
- Upsell recommended services using low-pressure, high-integrity methods
- Adhere to dealership policy on customer vehicle care and operation
- Follow up on each repair, keeping customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits:
- 401K
- Health Insurance
- Dental Insurance
- Disability & Life Insurance
- Paid holidays
- Flexible work schedule
We offer educational and long-term career assistance, including manufacturer's certification processes, soft skills training, and on-the-job training. If you're a customer service expert with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.
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