Customer Service Advisor

2 weeks ago


Dallas, Texas, United States Fresh Form Draft Full time
Job Description

At Fresh Form Draft, we are seeking a skilled Customer Service Advisor to join our team. As a key member of our customer-facing team, you will be the first point of contact for our clients, handling customer inquiries, resolving issues, and providing information about our services.

Key Responsibilities
  • Respond to customer inquiries in a professional and courteous manner.
  • Resolve customer complaints or escalate them to relevant departments as needed.
  • Provide accurate information regarding products and services.
  • Maintain customer records by updating account information.
  • Handle high call volumes while ensuring customer satisfaction.
  • Follow up with customers as necessary to ensure resolution of their issues.
  • Adhere to call center procedures and protocols.
Requirements
  • Excellent verbal and written communication skills.
  • Strong problem-solving and multitasking abilities.
  • Patience, empathy, and a positive attitude when dealing with customers.
  • Ability to work effectively in a fast-paced environment.
  • Proficiency in basic computer applications and CRM systems.
  • Prior experience in a call center or customer service role is a plus.
Benefits
  • Competitive salary ranging from $32,000 to $40,000.
  • Health, dental, and vision insurance.
  • Paid time off and holiday pay.
  • Opportunities for career advancement within the company.
  • Supportive and team-oriented work environment.

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