Service Support Representative

2 weeks ago

Oklahoma City, Oklahoma, United States UASA Full time
Company Overview:
UASA is a premier provider of appliance repair services, dedicated to ensuring the highest level of customer satisfaction through our exceptional products and support. We are seeking a committed Customer Service Representative to join our dynamic team and maintain our reputation for outstanding customer service.

Job Summary:
In the role of Customer Service Representative, you will serve as the main point of contact for our clientele, delivering timely and effective assistance to address their inquiries. Your contribution is essential in fostering positive relationships with customers and ensuring their complete satisfaction with our offerings. The ideal candidate will possess strong communication abilities, empathy, and a genuine passion for helping others.

Key Responsibilities:
  • Address customer inquiries through multiple communication channels in a courteous and prompt manner.
  • Provide precise information regarding our offerings, pricing, and company policies.
  • Support technicians with order management, returns, and issue resolution.
  • Diagnose technical problems and provide basic troubleshooting assistance.
  • Work collaboratively with other departments to facilitate a smooth customer experience.
  • Maintain and update customer records in our database.
  • Follow up with customers post-resolution to ensure their satisfaction.
  • Identify areas for process enhancement to improve customer satisfaction.
  • Consistently adhere to company policies and procedures.
Qualifications:
  • High school diploma or equivalent required.
  • Prior experience in customer service is advantageous.
  • Exceptional verbal and written communication skills.
  • Strong interpersonal abilities and the capacity to remain composed under pressure.
  • Effective problem-solving skills and quick decision-making capabilities.
  • Familiarity with customer service software.
  • Able to multitask effectively in a fast-paced environment.

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