Member Services Associate II

2 weeks ago

Fargo, North Dakota, United States The Auto Club Group Full time

Join The Auto Club Group

EMBARK ON A CAREER JOURNEY WITH US

Position Type:

Full-time

Classification:

Hourly

Position Overview:

Why Build Your Career with The Auto Club Group (ACG)?

  • Renowned organization with over a century of service, trusted by millions.
  • Our branches integrate travel, membership, insurance sales, and support roles.
  • Opportunity to drive new business with competitive offerings while assisting over 14 million members.

Career Advancement Opportunities:

The Member Representative II role serves as a stepping stone to a fulfilling career within The Auto Club Group. Potential career paths include:

  • Various Branch roles - Insurance Sales Agent, Travel Consultant, etc.
  • Positions in other Departments such as:
  • Call Centers (Emergency Roadside Service, Sales and Support, etc.)
  • Automotive Services
  • Claims Processing
  • Underwriting and beyond

A DAY IN THE LIFE OF A MEMBER REPRESENTATIVE II

The Auto Club Group seeks Member Representative II professionals who can effectively promote ACG products and services, enhance customer satisfaction, and engage in office initiatives to boost revenue through member awareness. As a key representative, you will welcome customers and ensure their needs are met with professionalism.

  • Deliver exceptional support services to members regarding sales and service functions, including managing insurance policies, processing applications, renewals, and amendments, as well as selling travel, tours, and membership products.
  • Generate leads, inform members about travel and insurance promotions, and provide travel-related information.
  • Handle cashiering duties, including processing insurance payments, travel, and membership transactions, and maintaining cash drawer accuracy.
  • Address customer inquiries and refer to agents when necessary.
  • Offer administrative support to Travel and Insurance Agents during peak times.
  • Assist in training less experienced team members.
  • Conduct outbound promotional calls for insurance and travel offerings.
  • Collaborate within a team to enhance customer satisfaction and ensure consistent service delivery.
  • Manage and resolve member/customer complaints, seeking management assistance when needed.
  • Participate in office events aimed at generating revenue and increasing product awareness.
  • Perform additional duties as assigned.

COMPENSATION AND BENEFITS

  • Competitive salary range ($36,000 - $40,016.77) with opportunities for bonuses and sales incentives.
  • This is a W2 position with hourly pay.
  • Unlimited commission potential on AAA Membership, Travel, and Credit Card sales.
  • Comprehensive training and career development support from a trusted brand.
  • Examples of career growth opportunities include Insurance Sales Agent, Travel Consultant, Performance Coach, and Membership Development Specialist.
  • Annual Corporate Incentive Plan Bonus based on performance, with yearly raises ranging from 3-5% based on individual contributions.
  • Robust benefits package including:
    • 401k Match up to 6%
    • Medical, Dental, and Vision coverage
    • Paid Time Off - 17 days annually
    • Paid Holidays - 10 days annually
    • Complimentary AAA Membership
    • Tuition Reimbursement - up to $5,000 per year

QUALIFICATIONS WE SEEK

Essential Requirements:

  • Active State Property & Casualty license (ACG will assist in obtaining this if not currently held).

Education:

  • High School Diploma or equivalent.

Experience:

  • Proven track record of delivering high-quality customer service.
  • Experience in managing insurance policies and processing related transactions.
  • Ability to respond to billing and coverage inquiries.
  • Experience in promoting insurance and travel products.
  • Familiarity with outbound promotional calls.
  • Proficient in computer applications (e.g., Word, Excel) and web-based operations.

Successful candidates will demonstrate:

  • Knowledge of insurance and travel terminology.
  • Understanding of general insurance and travel regulations.
  • Familiarity with underwriting procedures and sales compliance guidelines.
  • Effective communication skills (both verbal and written).
  • Mathematical proficiency for accurate monetary transactions.
  • Ability to work collaboratively in a team environment.
  • Commitment to exceeding member expectations in service quality.
  • Flexibility to work irregular hours, including weekends and holidays.
  • Capability to thrive in a fast-paced customer service setting.

Work Environment:

Schedule: Monday - Friday, 8:30 AM - 5:30 PM

Work primarily in an office setting.

About Us:

Become part of a larger mission. The Auto Club Group (ACG) offers membership, travel, insurance, and financial services to over 14 million members across multiple states and territories. As a key player in the national AAA federation, ACG is the second-largest AAA club in North America.

By investing in advanced technology and a skilled workforce, AAA is committed to delivering quality service and enhancing the member experience through various offerings.

We celebrate diversity and foster an inclusive environment, recognizing that our differences strengthen our organization.

Note: ACG is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.

Regular attendance is essential for this role. All applicants offered employment will be required to consent to a background check and drug screening as per position requirements.

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