Customer Service Representative II

Join The Auto Club Group

Career Advancement Opportunities Await

Position Type:

Classification:

Role Overview:

Why Consider a Career with The Auto Club Group (ACG)

• Renowned organization with over a century of service. Our clientele trusts and relies on us.
• Our branches encompass travel, membership, insurance sales, and support personnel.
• You will be tasked with driving new business through competitive offerings while assisting in retaining over 14 million members.

Pathways for Career Development:

The Member Representative II role can serve as a foundation for a rewarding career within The Auto Club Group. This position can lead to various growth opportunities, including:

• Other Branch roles - Field Insurance Sales Agent, Travel Consultant, or
• Positions in different departments such as:
• Call Centers (Emergency Roadside Service, Sales and Support, etc.)
• Automotive Services
• Claims Processing
• Underwriting and more

A DAY IN THE LIFE of a Member Representative II

The Auto Club Group is in search of Member Representative II professionals who can effectively promote ACG products and services, enhance customer satisfaction, and engage in office initiatives to boost revenue through increased member awareness. As a representative of our branch, you will welcome customers and provide them with peace of mind by addressing their needs.

• Deliver exceptional support services to members related to sales and service functions, including managing insurance policies, processing applications, renewals, and amendments, as well as selling travel, tours, airline tickets, and membership products.
• Generate leads, inform members about travel and insurance promotions, and provide travel-related information.
• Offer cashiering services to members, including processing insurance payments (initial, installment, lapse, or reinstatement), travel and membership payments, ticket sales, and travel money products, along with managing cash drawer balances.
• Address customer inquiries and refer to agents when necessary.
• Provide administrative support to Travel and Insurance Agents during peak times.
• Assist customers through sales processing activities and aid management in training less experienced staff.
• Conduct outbound promotional calls for insurance and/or travel products.
• Collaborate in a team setting to enhance customer satisfaction and maintain consistent service following the customer service model.
• Handle and resolve member/customer complaints, seeking management assistance when needed.
• Participate in office events designed to generate revenue, raise member awareness of products, and support local community initiatives.
• Perform other assigned duties as required.

EMPLOYEE REWARDS

• Our Member Representatives earn a competitive salary ($36, $40,016.77) with opportunities for bonuses and sales incentives.
• This is a W2 position, with hourly salary compensation.
• Representatives can earn unlimited commissions on AAA Membership, Travel, and Credit Card sales.
• Member Representatives receive full support from one of America's most trusted brands, including paid training and career advancement opportunities.
• Examples of career growth opportunities include Insurance Sales Agent, Travel Consultant, Performance Coach, and Membership Development Specialist.
• Annual Corporate Incentive Plan Bonus based on performance, with yearly raises ranging from 3-5% based on individual contributions.
• Comprehensive benefits packages are another reason to join The Auto Club Group, including:
  • 401k Match up to 6%
  • Medical, Dental, and Vision coverage
  • PTO - 17 days per year
  • Paid Holidays - 10 days per year
  • Complimentary AAA Membership
  • Tuition Reimbursement - $5,000 per year

WE SEEK CANDIDATES WHO

Required Qualifications:

• Active State Property & Casualty license.
• If you do not have the State Property & Casualty license, ACG will assist candidates in obtaining the necessary license.

Education:

• High School Diploma or equivalent.

Work Experience:

• Delivering high-quality customer-focused service.
• Managing insurance policies and processing applications, renewals, and amendments, as well as handling payments.
• Responding to billing and coverage inquiries.
• Promoting the sale of insurance products and/or travel and membership offerings.
• Conducting outbound promotional calls for insurance and/or travel.
• Proficiency in computer software applications (Word, Excel, etc.) and web-based operations.

Successful candidates will demonstrate:

• Knowledge of insurance and travel terminology.
• Understanding of general insurance and/or travel regulations.
• Familiarity with underwriting procedures.
• Awareness of sales regulatory and compliance guidelines.
• Experience with travel systems (e.g., Focal Point, Viewpoint, ITT, AXIS, etc.) and/or insurance systems (e.g., PPS, POS, IMS, IPM) and/or membership systems.
• Effective communication skills (verbal and written) in a work environment.
• Ability to perform mathematical calculations for accurate monetary transactions.
• Capability to work effectively in a team environment.
• Commitment to exceeding member expectations in professionalism, efficient customer service (both on the phone and in person), and maintaining a clean workstation and office environment.
• Flexibility to work irregular hours, including holidays and weekends (may include community events).
• Ability to perform under pressure in a high-volume, fast-paced customer service setting.

Work Environment

Schedule: Monday - Friday 8:30 AM - 5:30 PM

Work is conducted entirely in an office environment.

About Us

Become part of something greater.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial services to over 14 million members and customers across multiple states and territories through various brands. ACG is affiliated with the national AAA federation and ranks as the second largest AAA club in North America.

By continually investing in advanced technology, pursuing innovative products, and employing a highly skilled workforce, AAA enhances its legacy of delivering quality service and assisting members in enjoying their journeys through insurance, travel, financial services, and roadside assistance.

When you join our team, you will immediately notice the same enthusiastic support for one another.

We offer positions suitable for individuals from all walks of life, as AAA is dedicated to fostering an inclusive and welcoming environment that values diverse backgrounds, experiences, and perspectives, recognizing that our differences strengthen us.

To learn more about The Auto Club Group, please visit our website.

Important Note:

ACG's compensation philosophy aims to provide a market-competitive structure of fair, equitable, and performance-based pay to attract and retain exceptional talent, enabling ACG to achieve its short and long-term objectives. ACG employs a geographic pay differential as part of its base salary compensation program. Salary at the time of offer is determined based on various factors associated with the job and job level.

The above statements outline the principal and essential functions, but not all functions inherent to the job. This position requires the ability to perform duties outlined in the job description, including, but not limited to, the aforementioned requirements. Reasonable accommodations will be made for qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group and its affiliated companies are equal opportunity/affirmative action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Regular and reliable attendance is essential for this role.

The Auto Club Group is committed to ensuring a safe workplace. Every applicant offered employment will be required to consent to a background check and drug screening based on the requirements of the position.