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Digital Solutions Expert

2 months ago

Sioux Falls, South Dakota, United States SNB Full time
Job Description:

Job Title: Digital Solutions Expert

Job Summary:

We are seeking an experienced and motivated individual to oversee and manage our suite of commercial banking products, including Business eBanking, Positive Pay, ACH Origination, Cash Management, and Remote Deposit Capture. This role will serve as the primary expert for the implementation, maintenance, and troubleshooting of these digital services.

Key Responsibilities:

  • Product Management: Oversee and manage Commercial Products such as Business eBanking platform, Positive Pay, ACH Origination, Cash Management, and Remote Deposit Capture Administration tools.
  • Expertise: Provide expertise in the implementation, maintenance, and troubleshooting of these commercial digital services.
  • Client Engagement: Conduct on-site visits with commercial clients to understand their digital banking needs and address any concerns.
  • Troubleshooting: Troubleshoot and resolve issues promptly to ensure a positive client experience.
  • Collaboration: Work collaboratively with cross-functional teams to implement new products and services.
  • Training: Conduct training sessions for new employees to familiarize them with digital banking systems and processes.
  • Support: Provide backup support to the electronic banking center as needed, ensuring continuity of services and support to clients.

Requirements:

  • Excellent Customer Service: Excellent customer service and problem resolution skills.
  • Attention to Detail: Excellent attention to detail, strong understanding of workflows, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, the ability to visualize cause and affect relationships of data and documents, analytical skills, clear and concise reporting, self-motivation, strong oral and written communication skills, as well as demonstrated teamwork.
  • Education and Experience: 4 year college degree or related work experience, knowledge of electronic banking responsibilities including deposit regulations, ACH processing, online banking, mobile banking, remote deposit, and others, experience with M365 and workflow management, customer service experience, accuracy and meticulous attention to detail required, excellent oral, written, and interpersonal communication skills, ability to navigate multiple computer systems and programs with working knowledge of Word and Excel, ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed, team-oriented and the ability to work collaboratively across all levels of the organization, service-oriented, polite, and respectful, advanced problem-solving and analytical skills, ability to take direction and instruction and follow through independently until project completion.