Service Operations Manager

4 days ago

Nashville, Tennessee, United States FOOD HALL MANAGEMENT LLC Full time
Job Description

We are seeking a highly skilled and experienced Service Operations Manager to join our team at FOOD HALL MANAGEMENT LLC. As a key member of our organization, you will play a pivotal role in overseeing the financial and administrative functions of our company, ensuring the smooth operation of our food halls and supporting our service delivery objectives.

Key Responsibilities:

  • Financial Management: Collaborate with our finance team to manage budgeting, financial reporting, and forecasting processes. Ensure adherence to financial policies and procedures. Provide financial insights to support decision-making.
  • Administrative Oversight: Lead administrative operations, including facilities management, procurement, and vendor relations. Streamline processes and systems to improve operational efficiency and effectiveness.
  • Team Leadership: Provide strong leadership to our finance and administrative teams. Foster a collaborative and supportive work environment. Mentor and develop staff to enhance their skills and capabilities.
  • Resource Allocation: Optimize resource allocation to support service delivery goals. Monitor expenditures and identify opportunities for cost savings and process improvements.
  • Compliance and Risk Management: Ensure compliance with regulatory requirements and internal policies. Implement internal controls and procedures to mitigate financial and operational risks.
  • Strategic Planning Support: Assist in the development and execution of strategic plans and initiatives. Provide input on financial and administrative matters to support organizational goals.
  • Stakeholder Engagement: Build and maintain relationships with internal and external stakeholders, including finance partners, vendors, and regulatory agencies. Collaborate with cross-functional teams to achieve common objectives.

Qualifications:

  • Education: Bachelor's degree in Finance, Accounting, Business Administration, or related field. Advanced degree or professional certification (e.g., CPA, CFA) preferred.
  • Experience: Minimum of 7+ years of experience in finance, administration, or related fields, with at least 3 - 5 years in a leadership/management role. Experience in both finance and administrative management preferred.
  • Financial Acumen: Strong understanding of financial principles and practices. Experience in budgeting, financial analysis, and financial reporting.
  • Administrative Skills: Proficiency in administrative management, including facilities management, procurement, and vendor management. Ability to streamline processes and improve operational efficiency.
  • Leadership Abilities: Proven leadership skills with the ability to motivate and develop teams. Excellent communication and interpersonal skills. Ability to collaborate across functions and levels.
  • Strategic Thinking: Ability to think strategically and contribute to the development of organizational goals and objectives. Experience in supporting strategic planning processes.
  • Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment. Strong problem-solving skills and ability to make decisions under pressure.

Additional Requirements:

  • Integrated Approach: Demonstrated ability to integrate finance and administrative functions to support organizational objectives.
  • Service Orientation: Commitment to providing excellent service to internal and external stakeholders. Focus on meeting and exceeding customer expectations.
  • Continuous Improvement: Track record of implementing process improvements and driving efficiency gains in finance and administrative operations.
  • Analytical Skills: Strong analytical skills with the ability to interpret financial data and trends. Experience in using data to inform decision-making.
  • Regulatory Knowledge: Familiarity with relevant regulations and compliance requirements in finance and administration.
  • Project Management: Experience in managing projects and initiatives from inception to completion. Ability to prioritize and allocate resources effectively.
  • Team Collaboration: Ability to work collaboratively with cross-functional teams to achieve common goals and objectives.

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