Environmental Services Operations Manager

5 days ago

Nashville, Tennessee, United States Aramark Full time
Job Description

The Environmental Services Operations Manager is responsible for developing and executing facility solutions to ensure all health and safety standards are met. This role involves servicing and/or maintaining a physical location or site to client specifications. The successful candidate will lead the operations of facility accounts by ensuring areas of responsibility meet objectives and client expectations.

Key Responsibilities
  • Leadership
    • Overall ownership and accountability of operational management and financial performance of the unit
    • Coach employees by creating a shared understanding about what needs to be achieved and how it is to be achieved
    • Reward and recognize employees
    • Identify and engage top talent and develop team members to their fullest potential within the organization
    • Plan and lead team management meetings
    • Ensure safety and sanitation standards in all operations
  • Client Relationship
    • Establish and maintain effective client and customer rapport for a mutually beneficial business relationship
    • Identify client needs and communicate operational progress
    • Deliver and model WEST as the foundation for delivering excellent customer service
    • Facilitate and support new business and retention activities
    • Develop program (facilities, custodial, energy, grounds or maintenance) to meet client and customer demands and specifications
  • Financial Performance
    • Build revenue and manage budget which includes cost controls with regard to labor, supply, and inventory
    • Ensure the completion and maintenance of financial statements relative to the department
    • Oversight and responsibility to deliver client and company financial targets
    • Adept all Aramark processes and systems, eliminate custom/manual reports
    • Understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
  • Productivity
    • Implement and maintain GM agenda for both labor and total quality management requirements
    • Create value through efficient operations, appropriate cost controls, and profit management
    • Ensure consistent application of Aramark?s operating standards and processes (Operational Excellence) with particular focus on efficiencies in sustainability efforts to reduce energy consumption and labor productivity standards
Qualifications
  • Requires at least 3 years of experience in healthcare environmental services
  • Requires up to 2 years of experience in a management or supervisory role preferred
  • Requires a bachelor's degree or equivalent experience
  • Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients and consumers

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