Customer Service Representative

1 week ago


St Petersburg, Florida, United States Team Horner Full time
Job Overview

Team Horner is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in a full-time capacity. This role will be responsible for providing exceptional customer support and ensuring a positive experience for our clients.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Utilize basic troubleshooting skills to resolve customer complaints
  • Enter service calls and maintain accurate records in our database
  • Make follow-up calls to ensure customer satisfaction
  • Perform other duties as assigned by management

Requirements:

  • High school diploma or equivalent required
  • 3 years of call center experience required
  • Experience with cellphone support or technology-based support preferred
  • Proficiency in Microsoft Office, Excel, and Word preferred
  • Experience in a factory or warehouse environment preferred
  • Swimming pool industry knowledge preferred

Benefits:

  • Participation in the Team Horner Employee Stock Ownership Plan
  • Tuition reimbursement
  • Ongoing industry training
  • Yearly performance and long service awards and events
  • Paid time off: holiday, vacation, and personal
  • Health, dental, and vision insurance offered
  • Short/long-term disability insurance offered
  • 401K and Roth offered
  • Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities, and classes
  • State-of-the-art facility with an on-site gym
  • Customized hands-on training
  • Tenure teammates and growth opportunities
  • Positive and friendly work environment
  • Merchandise discounts


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