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Customer Service Representative

2 months ago


St Petersburg, Florida, United States Bill Hon - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Bill Hon - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and nurture strong relationships with existing and new customers
    • Respond to customer inquiries and concerns in a timely and professional manner
  • Provide Exceptional Customer Service
    • Offer personalized support and guidance to customers
    • Resolve customer issues and concerns in a fair and efficient manner
  • Promote Business Growth
    • Identify opportunities to upsell and cross-sell products and services
    • Develop and implement strategies to increase customer engagement and loyalty
Requirements
  • Experience and Skills
    • 1-2 years of experience in sales, customer service, or a related field
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and meet deadlines
  • Education and Certifications
    • High school diploma or equivalent required
    • Insurance licenses and certifications a plus
Benefits
  • Competitive Compensation and Benefits
    • Salary plus commission/bonus structure
    • Health benefits and paid time off
  • Opportunities for Advancement
    • Opportunities for career growth and advancement within the agency
    • Training and development programs to enhance skills and knowledge