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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Bill Hon - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Establish and Maintain Customer Relationships
- Build and nurture strong relationships with existing and new customers
- Respond to customer inquiries and concerns in a timely and professional manner
- Provide Exceptional Customer Service
- Offer personalized support and guidance to customers
- Resolve customer issues and concerns in a fair and efficient manner
- Promote Business Growth
- Identify opportunities to upsell and cross-sell products and services
- Develop and implement strategies to increase customer engagement and loyalty
- Experience and Skills
- 1-2 years of experience in sales, customer service, or a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Education and Certifications
- High school diploma or equivalent required
- Insurance licenses and certifications a plus
- Competitive Compensation and Benefits
- Salary plus commission/bonus structure
- Health benefits and paid time off
- Opportunities for Advancement
- Opportunities for career growth and advancement within the agency
- Training and development programs to enhance skills and knowledge